Jr Associate Customer services 1120

Job Summary

Summary:
The Customer Service Representative is responsible for processing customer purchase orders, resolving issues, handling inquiries, cross referencing, expediting, and communication with suppliers, customers, and sales representatives. Serves as a liaison with all parties to enable sales growth. Live Avantor values.

Key Responsibilities and Tasks:

• Capable to resolve internal/external customer requests/queries via email, fax & chat.
• Deliver the results as per process requirements
• Liase with manufacturer and internal customer from time to time in providing resolution
• Upskill process knowledge from time to time
• Ability to delight customer above and beyond the call of duty

Skills, knowledge & experience:

• Good communication skills (English)
• Typing skills – minimum of 25-35 wpm with an accuracy of 90% and above preferred
• Proficiency in Microsoft Office
• Good organization skills
• Willingness to work in shifts
• Good Decision making skills
• Ability to learn Avantor terminology

Competencies:

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to Avantor’s policies, procedures, rules and guidelines
• Uphold Avantor Culture and Values at all times

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation